This Telehealth Informed Consent ("Consent") describes the nature, risks, and benefits of telehealth services provided through the Truthe Health, LLC ("Truthe") platform. By using our telehealth services, you acknowledge that you have read, understood, and agree to the terms set forth below.
1. Description of Telehealth Services
Telehealth involves the use of electronic communications, information technology, and digital platforms to deliver healthcare services when a patient and provider are not in the same physical location. Through the Truthe platform, telehealth services may include:
- Asynchronous (store-and-forward) consultations in which you submit health information, medical history, photographs, and other relevant data for review by a licensed healthcare provider
- Synchronous (real-time) video or audio consultations when clinically indicated
- Electronic prescribing of medications when deemed appropriate by the treating provider
- Follow-up communications regarding your treatment plan, medication adjustments, and ongoing care
2. Asynchronous Nature of Services
You acknowledge and understand that the primary mode of telehealth consultation on the Truthe platform is asynchronous. This means that:
- You will complete a detailed medical intake form and provide relevant health information electronically
- A licensed healthcare provider will review your submitted information and respond within a reasonable timeframe, typically within 24–48 hours
- The consultation does not occur in real-time, and there may be a delay between when you submit your information and when you receive a provider's response
- The provider may request additional information, laboratory tests, or a synchronous video consultation before making a clinical determination
This asynchronous model is appropriate for the types of evaluations and treatments offered through our platform. However, it is not a substitute for emergency medical care.
3. Risks of Telehealth
As with any healthcare service, telehealth carries certain risks, including but not limited to:
- Limited physical examination: The provider is unable to perform a hands-on physical examination, which may limit the provider's ability to diagnose certain conditions or identify contraindications
- Technology-related risks: Delays, interruptions, or failures in electronic communications may occur due to technical issues, including internet connectivity problems, software errors, or equipment malfunction
- Information accuracy: Clinical decisions are based on the information you provide. Incomplete, inaccurate, or omitted information may affect the quality or safety of your care
- Security risks: Despite the use of encryption and secure platforms, there is a small risk that electronic communications could be intercepted or accessed by unauthorized parties
- Inability to prescribe: After reviewing your information, the provider may determine that telehealth is not appropriate for your condition and may recommend an in-person evaluation instead
4. Benefits of Telehealth
Telehealth services offer several benefits, including:
- Accessibility: Access to licensed healthcare providers from your home, without the need for travel or waiting rooms
- Convenience: Flexible scheduling and the ability to complete consultations at a time that works for you
- Continuity of care: Ongoing access to your treatment records and the ability to communicate with your care team
- Privacy: Consultations conducted from a private location of your choosing
- Efficiency: Reduced wait times compared to traditional in-person visits for eligible conditions
5. Confidentiality and Data Security
We are committed to maintaining the privacy and security of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. Safeguards include:
- All telehealth communications are conducted through secure, HIPAA-compliant platforms
- Data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
- Access to your health information is restricted to authorized personnel on a need-to-know basis
- We have executed Business Associate Agreements (BAAs) with all third-party vendors that access or store PHI
For full details on how we collect, use, and protect your information, please review our Privacy Policy.
6. Patient Rights
As a patient using telehealth services through the Truthe platform, you have the right to:
- Refuse treatment: You may refuse any recommended treatment or withdraw your consent to telehealth services at any time, without affecting your right to future care
- Request a different provider: You may request a second opinion or a different provider at any time
- Access your records: You have the right to access your medical records and request copies in accordance with applicable law
- Ask questions: You may ask questions about your diagnosis, treatment options, expected outcomes, and any aspect of your care
- File a complaint: If you believe your rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights
7. Provider Licensing
All healthcare providers who deliver services through the Truthe platform are independently licensed professionals who hold active, unrestricted licenses in the state(s) where they practice. Providers are responsible for:
- Maintaining current state medical licenses and DEA registrations (where applicable)
- Complying with the telehealth laws and regulations of the state in which the patient is located at the time of the consultation
- Exercising independent clinical judgment in all treatment decisions
- Referring patients for in-person care when telehealth is not appropriate
Telehealth services are only available to patients located in states where the treating provider is licensed. Service availability may vary by state.
8. Emergency Disclaimer
The Truthe platform is not designed for emergency medical situations. If you are experiencing a medical emergency — including but not limited to chest pain, difficulty breathing, severe allergic reactions, suicidal ideation, or any condition that poses an immediate threat to life — please take the following steps:
- Call 911 or your local emergency number immediately
- Go to the nearest emergency room
- Contact the National Suicide Prevention Lifeline at 988 (call or text) if you are in crisis
Do not attempt to use the Truthe platform to address emergency medical needs. Our asynchronous consultation model is not equipped to provide the immediate response required in emergency situations.
9. Consent Acknowledgment
By using the telehealth services available through the Truthe platform, you acknowledge and agree that:
- You have read and understand this Telehealth Informed Consent
- You understand the risks, benefits, and limitations of telehealth services as described above
- You consent to receiving healthcare services via telehealth technology
- You understand that telehealth is not a substitute for in-person medical care when an in-person visit is clinically necessary
- You will provide accurate and complete health information to your provider
- You are physically located in the United States at the time of your consultation
You may withdraw this consent at any time by contacting us at support@truthehealth.com.
10. Contact Us
If you have questions about this Telehealth Informed Consent or our telehealth services, please contact us:
Truthe Health, LLC
Email: support@truthehealth.com