Refund Policy

At Truthe Health, LLC ("Truthe," "we," "us," or "our"), we want you to be satisfied with your purchases. This Refund Policy outlines the terms under which refunds may be issued for products and services purchased through our platform.

1. Nutritional Supplements

1.1 Unopened Products

We offer a thirty (30) day money-back guarantee on all nutritional supplement products that are returned in their original, unopened, and sealed condition. The 30-day period begins on the date of delivery. To initiate a return, please contact us at support@truthehealth.com before shipping the item back.

1.2 Opened Products

If you have opened a nutritional supplement product and are not satisfied, you may be eligible for a prorated refund based on the remaining unused portion of the product. Prorated refunds are calculated based on the proportion of the product remaining and are issued at our discretion. Products must be returned within thirty (30) days of delivery to be eligible.

1.3 Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

2. Prescription Treatment Protocols

2.1 Before Prescription Is Issued

If you have purchased a treatment protocol that requires a provider consultation and a prescription has not yet been issued, you may request a full refund of the unused portion of your order. This includes the provider consultation fee and any unfulfilled prescription charges.

2.2 After Prescription Is Shipped

Once a prescription medication has been compounded and shipped, no refund will be issued for that medication. This is because prescription medications are prepared specifically for you based on your provider's orders and cannot be restocked, resold, or reused due to federal and state pharmacy regulations.

2.3 Provider Determines Treatment Is Not Appropriate

If a licensed provider reviews your intake and determines that a requested treatment is not clinically appropriate for you, we will issue a full refund for the prescription portion of your order. Any separately billed consultation fees are non-refundable, as the provider has rendered their professional evaluation.

3. Subscription Cancellation

You may cancel your subscription at any time through your patient portal or by emailing support@truthehealth.com. Please note the following:

• No refund for the current billing period. Cancellation takes effect at the end of your current billing cycle. You will continue to receive the benefits of your subscription through the end of the period for which you have already been charged.
• Future charges are stopped. Once your cancellation is processed, no further charges will be made to your payment method.
• Reactivation. You may reactivate your subscription at any time. Reactivation may be subject to updated pricing.

4. How to Request a Refund

To request a refund, please email us at support@truthehealth.com with the following information:

• Your full name and the email address associated with your account
• Order number or subscription ID
• The product or service for which you are requesting a refund
• Reason for the refund request

Our support team will review your request and respond within two (2) business days.

5. Refund Processing

Approved refunds are processed within five to ten (5–10) business days from the date of approval. Refunds are issued to the original payment method. Please note:

• It may take an additional 3–5 business days for the refund to appear on your statement, depending on your financial institution.
• Refunds for debit card transactions may take longer than credit card refunds.
• We are unable to issue refunds to a different payment method than the one used for the original purchase.

6. Exceptions and Limitations

The following items and circumstances are not eligible for refunds:

• Prescription medications that have been compounded and shipped
• Products that have been used, damaged, or returned after the 30-day window
• Services that have been fully rendered (e.g., completed provider consultations)
• Refund requests made more than sixty (60) days after the original purchase date
• Chargebacks initiated through your bank or credit card company without first contacting us — disputed charges may result in account suspension

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting to the Site. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

8. Contact Us

If you have questions about this Refund Policy, please contact us:

Truthe Health, LLC
Email: support@truthehealth.com