Last updated: 2026-07-23
These returns-and-refunds terms are part of our Terms of Sale (Section 11) and are reproduced here for convenience.
Nutrition Products. Unopened Nutrition Products in resalable condition may be returned within thirty (30) days of delivery for a refund of the purchase price, less a ten percent (10%) restocking fee. Original shipping charges are non-refundable, and you are responsible for the cost of return shipping. All returns require prior authorization: contact support@truthehealth.com to obtain a return authorization and shipping instructions before sending any product back; returns received without authorization may be refused. Opened Nutrition Products are not returnable except in the case of defect or damage. If a Nutrition Product arrives damaged or defective, contact support@truthehealth.com within ten (10) business days of delivery and we will replace the product or refund the purchase price at our discretion, at no cost to you and with no restocking fee. Refunds are issued to the original payment method.
Prescription Products. For your safety and as required by law, Prescription Products cannot be returned or restocked once dispensed, and all sales of dispensed Prescription Products are final, except where the medication arrives damaged, compromised, or in error, in which case a replacement or refund may be issued in accordance with the dispensing pharmacy's and Telehealth Vendor's policies. Refunds for Prescription Products, including amounts paid prior to a provider determination that therapy is not appropriate, are processed by the Telehealth Vendor as merchant of record. Truthe will assist in facilitating resolution of any Prescription Product payment issue but does not itself hold or refund those funds.